If at the end of the ordering process there is no deduction of the voucher, contact us, that we can help you further.
Vouchers can only be redeemed before completion of the ordering process. A subsequent credit note is not possible.
All additional remains will be transferred back on your account. PayPal or credit card payments will be returned automatically. If your payment was via bank transfer we will need your banking information. Please send us a note with all the necessary details for a fast and easy transaction.
If you want to pay by bank transfer you will receive an email with our banking information. The invoice total needs to be paid within 14 days. After this term, we can no longer guarantee that your ordered items are still in stock! As soon as your payment is registered, we will send off your parcel. Therefore payment by bank transfer always prolongs the shipping for at least one day.
Make sure that your mail is prepaid and keep proof of postage when you return an item.
If your order was faulty please contact our customer service to get free returns.
Due to technical and organizational reasons, we are unfortunately not able to give you any information about whether your desired article will be available online or is going to be back in stock again.
As Brandy & Melville originally comes from Italy we do not exchange the size labels but provide you with information about both sizings.
You can find a detailed list of all countries here.
If you are located in the United States, please visit: us.brandymelville.com
If you are located in the United Kingdom, please visit: uk.brandymelville.com
If you are still in doubt you can, of course, contact us at any time!
We are available from 9 am to 5 pm each Monday to Friday on +49 30 91748784. Or just send us an email to firstname.lastname@example.org